Your Amazon Data: A Simple Guide
Understanding what we access and how we keep your information safe.
Tradelink is an Official Amazon Software Partner
We're regularly audited by Amazon—who contracts Deloitte to perform the audit—ensuring our systems meet Amazon's strict security standards. This independent, Amazon-required audit gives you confidence that your data is handled with the highest level of protection.
Quick Summary
We only access what we need
Just order and product info to fulfil your shipments—nothing more
Auto-delete personal info
Customer addresses and personal data deleted after 30 days
You're in control
Disconnect anytime through Amazon Seller Central
Amazon-verified security
Regularly audited by Amazon through Deloitte for strict data protection
Why This Matters to You
When your warehouse partner uses Tradelink to help fulfil your Amazon orders, we need to connect to your Amazon account. We know your data is valuable, so we've built our system to access only what's necessary—and keep it secure.
This guide explains in plain English what we see, what we can do, and most importantly, what we can't do with your Amazon account.
What We Access (and What We Don't)
| We Access ✓ | Why We Need It | We DON'T Access ✗ |
|---|---|---|
Order Details Order IDs, SKUs, quantities | To know what to ship | Payment Info Credit cards, bank accounts |
Shipping Addresses Where packages go | To send items to the right place | Advertising Data PPC campaigns, sponsored products |
Product Information Titles, sizes, weights, ASINs | To pack and label correctly | Sales Analytics Revenue, profit margins, trends |
FBA Shipment Plans Where Amazon wants inventory | To send stock to the right Amazon warehouse | Email Addresses Customer contact information |
Important Note About Personal Information
We automatically delete shipping addresses and any personal customer information after 30 days. We don't need it anymore after that, so we get rid of it.
What We Can (and Cannot) Do
We Can Do This
View Your Orders
See what needs to be shipped (read-only)
Read Product Details
Check sizes, weights, and descriptions (read-only)
Create FBA Shipment Plans
Set up shipments to Amazon warehouses when needed
Update Tracking Numbers
Let Amazon know packages are on the way
Pull Reports
Get operational data to manage shipments
Create and Update Listings
Add new products or update existing ones when you have new inventory to sell
Update Inventory Quantities
Keep Amazon synchronized with current stock levels at the warehouse
We CANNOT Do This
Change Your Prices
Your pricing strategy stays yours
Make Purchases
We have no access to buying anything
Delete Products
Your catalogue is completely safe
Access Financial Data
We can't see revenue, profits, or sales analytics
Think of it this way: We're like a warehouse worker who can see the picking list and shipping labels, and can help you keep your inventory records up to date and add new products, but has no access to your business strategy, finances, or customer relationships.
Why we have write access: Being able to create/update listings and inventory quantities makes your life easier. When you get new products to sell, we can help you get them listed quickly. And keeping your inventory counts synchronized ensures Amazon always knows your current stock levels—preventing overselling or missed sales opportunities.
The Technical Stuff (Simplified)
What's an API?
An API is like a messenger between two computer systems. When we connect to your Amazon account, we use Amazon's official API (called the "Selling Partner API") to request specific information. Amazon controls what we can ask for—we only get what they allow.
Which Amazon APIs We Connect To (and Why)
Orders API
Gets order details so we know what to ship and where
Fulfilment Inbound API
Creates shipment plans to send your products to Amazon warehouses
Catalogue API
Looks up product information like dimensions and weight
Listings API
Creates and updates product listings when you have new products to sell, and checks listing details for proper product handling
Reports API
Downloads operational reports to manage your fulfilment
How We Keep Your Data Safe
Military-Grade Security
✓ All data is encrypted—both when it's stored and when it's moving between systems
✓ Hosted in secure data centres
✓ Our systems are in a locked-down private network that's not accessible from the public internet
Strict Access Controls
✓ Only people who absolutely need access to your data can see it
✓ We review who has access every year and immediately remove it when someone leaves
24/7 Monitoring
✓ Our systems watch for suspicious activity around the clock
✓ Automatic alerts if anything unusual happens
✓ If there's ever a security issue, we'll notify you within 24 hours
We Don't Share (With One Exception)
We never sell your data or share it with competitors. Period.
The One Exception:
We share shipping addresses with Shippo (a shipping label service) so we can create labels to send your packages. That's it.
How to Check What We're Doing
You don't have to just trust us. Amazon gives you tools to see exactly what we're accessing. Here's how:
Step-by-Step: Check in Seller Central
- 1Log into your Amazon Seller Central account
- 2Click Settings (top right) → User Permissions
- 3Select "App permissions" or "Third-party developer and apps"
- 4Find "Tradelink" in the list and click it
- 5You'll see exactly what permissions we have—and can revoke them anytime
What Happens When You Disconnect
You can disconnect our access anytime through Amazon Seller Central. Here's exactly what happens:
Immediately
✓ We lose access to your Amazon account instantly
✓ No new data gets pulled from Amazon
✓ All automated processes for your account stop
Within 30 Days
✓ All personal customer information (addresses, etc.) gets automatically deleted
✓ This happens on schedule even if you disconnect sooner
On Request
✓ Non-personal operational data (order IDs, SKUs, shipment IDs)
What We Keep for Legal Reasons
Like any business, we're required by law to keep certain records:
- • Financial records of services provided (required for 7 years in most places)
- • Anonymised analytics data (no personal information)
- • Basic security logs showing access was granted and revoked
Common Questions
Can you see how much money I'm making?
No. We don't have access to your sales figures, revenue, profit margins, or any financial data. We only see order details needed for fulfilment.
What if there's a data breach at Tradelink?
We monitor our systems 24/7 to prevent this. But if it ever happened, we'd notify you and Amazon within 24 hours, and immediately work to secure your data. We take this very seriously.
Can you change my product prices?
No. We have zero ability to change prices. Your pricing strategy is completely under your control. While we can create and update product listings and inventory quantities (to help you manage your catalogue), we cannot touch pricing at all.
Who at Tradelink can see my data?
Only team members who need it for their job—typically warehouse operations staff and technical support. We review access permissions regularly.
How do I know you're not accessing more than you say?
Amazon controls what we can access through their API permissions system. You can verify our exact permissions anytime in Seller Central (see the "How to Check" section above).